Terms of service

Product Authenticity:
All products sold on Customistic.pk are sourced and crafted in Pakistan. Products may feature gold-plated or silver-plated finishes. Unless explicitly stated otherwise on the product page, our products are not made from solid gold or solid silver.

Order Confirmation:
Customers are responsible for checking and confirming all order details, including delivery address, product specifications, sizes, colors, and customization details. For customized products, please contact us within 2 hours of placing your order if any specific requirements need to be updated.

Order Modifications:
Address changes must be requested within 2 days of placing the order. After this period, we may not be able to update the delivery address, and the order may be shipped to the address originally provided.

No Return Policy:
Due to the customized nature of our products, we do not accept returns for change of mind, incorrect size selection, or incorrect customization details provided by the customer. Please carefully review your selections before placing an order.

Customer Complaints:
If you receive a damaged, defective, or incorrect product, please contact Customistic.pk within 24 hours of delivery and provide clear photos or videos showing the issue. Our team will review the complaint and assist you accordingly.