Refund & Exchange Policy

At Customistic, every item is personalized and carefully crafted to order. Due to the customized nature of our products, we have the following refund and exchange policy in place.

Non-Returnable Items

Because our products are customized and made to order, we do not accept returns or refunds due to:

• Change of mind
• Incorrect product selection
• Customer errors in customization details such as names, spellings, or design preferences.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with clear pictures of the item and any visible defects. Our team will review the issue and, if eligible, arrange a replacement or exchange.

Exchange Process

Eligible exchanges are processed after receiving clear documentation of the product's condition. Customers may be responsible for shipping costs associated with exchanges unless the issue was caused by our error.

Requirements for Complaints

To qualify for an exchange or replacement, you must provide:

• Order number
• Clear images of the product
• Photos showing the defect or damage
• Images of the packaging (if applicable)

Our Commitment

Our Refund & Exchange Policy is designed to maintain the quality, uniqueness, and personalized nature of our products. By shopping with Customistic, you agree to the terms outlined in this policy.

Contact Us
📧 Email: customistics.pk@gmail.com
📞 Phone: +92 319 2612985
🌐 Website: https://customistic.pk/