Terms & Services

Product Authenticity

All products available on Customistic.pk are handmade and crafted in Pakistan. We offer gold-plated and silver-plated jewelry  please note that our products are not made of solid gold or silver. Each piece is made to order, reflecting quality craftsmanship and individual uniqueness.

Order Confirmation

Customers are fully responsible for reviewing and confirming their order details, including shipping address, product type, and customization specifics. If you have any special instructions or customization requests, please contact us within 2 hours of placing your order. Delays in communication may limit our ability to make adjustments.

Order Modifications

If you need to update your delivery address, please notify us within 48 hours (2 days) of placing your order. Changes made after this period may not be accommodated and could result in shipment to the original address provided.

No Return or Exchange Policy

Due to the personalized and custom-made nature of our products, we do not accept returns or exchanges for reasons such as change of mind, incorrect selections, or size issues. Please make your selections carefully and review all details before confirming your order.

Customer Complaints & Product Issues

If your order arrives damaged or defective, please contact us within 24 hours of delivery. To process your concern quickly, provide clear photos of the product and describe the issue. We will assess the situation and do our best to resolve it promptly.

For questions or further assistance, feel free to contact our support team through customistic.pk/contact.

Thank you for choosing Customistic.pk where your style is personally crafted.